22a Marlborough Street SP10 1DQ Andover, Hampshire England
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Behind the Bikeshed | Bike Shop Andover Terms & Condtions

Prices and Payment
All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.

For International delivery costs, please see our Shipping Page.

Mainland UK includes England, Northern Ireland, Scotland and Wales. Mainland UK orders of £15.00 and below will be subject to a shipping cost of £3.00. Mainland UK orders between £15.01 and £30.00 are subject to a shipping cost of £5.00. DELIVERY IS FREE for Mainland UK orders over £30.00.

Please note that we cannot ship complete bikes outside of Mainland UK. If you would like us to quote you for delivery to your location, please call and speak to our team.

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

You have the right to cancel your order within fourteen working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply unless you have ordered goods made to your own specification, specially ordered/non-stock items, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail. Notwithstanding the above, some products returned under this policy may be subject to a re-stocking charge.

Customer Service
Any complaints regarding the goods or services supplied should be made to: Behind The Bikeshed, 22a Marlborough Street, Andover, Hampshire, SP10 1DQ Tel: 01264 338794 - Fax: 01264 338795 - Email: enquiries@behindthebikeshed.co.uk

You can e-mail, write, telephone or fax us with your complaint. Our normal opening hours are 9.00am - 5.30pm Monday - Saturday. We are closed on Sundays and Bank Holidays.

Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.